Customer Support Officer at Freedom24

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Financial services, Trading platform support, KYC, Account verification, Compliance, Risk mitigation, Communication skills, Spanish, English, Problem solving, Data analysis

Industry

Financial Services

Description

Freedom24 is an online broker specializing in the US, European, and Asian stock markets, registered in Cyprus, offering a wide array of financial market services. Our team at Freedom consists of highly skilled professionals who bring dynamic energy and innovative ideas to the industry. We are all driven by goals and have a strong belief in the power of teamwork, which is built on the strengths of each individual. We operate in a fast-paced environment and collaborate across cross-functional teams. Every team member is committed to delivering the best results, and everyone believes their work makes a meaningful impact. Due to career advancement and a role change of one of our employees, we are currently seeking a customer support manager to join our office in Madrid, Spain. If you believe you are a great match for our team and we align with your career goals, we encourage you to explore this opportunity. Key Responsibilities: Handling customer inquiries regarding trading platform, accounts, deposits and withdrawals; Resolving client issues efficiently, ensuring high-quality service and satisfaction; Assisting clients with onboarding, KYC (Know Your Customer), and account verification processes; Maintaining accurate records of client communications for compliance and audit purposes; Escalating technical or complex issues to relevant teams for resolution; Proactively addressing client concerns to prevent dissatisfaction; Collecting and analyzing customer feedback to improve service offerings; Identifying and addressing suspicious activities, fraudulent transactions, or potential security risks; Collaborating with the Compliance and Risk teams to mitigate client-related risks; Other activities as per request(s) of the Company with the skill set of the Employee. Bachelor’s or Master’s degree in Economics, Finance, or a closely related discipline; At least 2 years of customer support experience in the financial industry; prior experience with a brokerage firm is an advantage; Proficiency in both written and spoken Spanish and English; Focused on delivering excellent client service and strong communication skills. Work in a modern office located in Madrid; Chance to be part of an international company; Competitive salary with quarterly KPI bonuses; Employment contract including holidays and vacations according to the country's legislation; 50% reimbursement of the annual fee for a private insurance plan; Professional development opportunities with potential for career growth and collaboration with a team of experts.

Responsibilities

The role involves handling customer inquiries regarding trading platforms, accounts, and transactions while ensuring high-quality service. Additionally, the officer will assist with KYC processes, monitor for suspicious activities, and collaborate with compliance teams to mitigate risks.