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CUSTOMER SUPPORT OFFICER at Nexi Career Site

, , Serbia -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, System Monitoring, Incident Reporting, Troubleshooting, Microsoft Tools, Verbal Communication, Phone Skills, Research Skills

Industry

Financial Services

Description

Responsibilities: Performs system monitoring trough specified applications and tools Raise incident reports, tracks ongoing issues, provides proper and up to date information to relevant teams Uses computerized system for tracking, information gathering, and/or troubleshooting Uses established procedures, but can deviate when needed, and requires only general supervision Handles customer service inquiries and problems via the telephone or email May receive and respond to customer service inquires via mail, fax, or email Working in 24/7 shifts Job Requirements: High school diploma or equivalent experience Knowledge of banking & association rules and regulations Fluent in English Very good knowledge of Microsoft tools Ability to read, write, type, complete basic arithmetic and multitask Customer service and research skills required Verbal Communication and Phone Skills

Responsibilities

The Customer Support Officer performs system monitoring through specified applications and tools, raises incident reports, and tracks ongoing issues. They handle customer service inquiries and problems via telephone or email, ensuring proper communication with relevant teams.