SKILLS AND EXPERIENCES:

• Recent experience in a similar role is desirable, such as a Customer Service Advisor or Call Handler
• Excellent communication and interpersonal skills, with a calm and empathetic nature
• Proven experience of administration and accurately updating databases
• Ability to prioritise and organise a busy workload whilst working to deadlines
• Intermediate knowledge of MS Office would be advantageous

• Undertaking initial first point of contact enquiries and assessments, including risk assessments
• Monitoring mailboxes including website enquiries, answering telephone enquiries, and internal referrals via SAP
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations
• Supporting the administration of high quality and consistent services whilst creating and implementing improvements