• What you’ll doLead and coach our Support Team Leads across multiple regions
• Standardise workflows, SOPs, SLAs and KPIs so support is consistent and scalable
• Own critical escalations and work with Product and Development to fix root causes
• Find automation and efficiency opportunities and use data to drive decisions
• Get support ready for every new product release

• What you’ll bring7+ years in customer or technical support management, in SaaS and ideally DMS
• Experience leading multi-region teams and scaling support operations
• Hands-on experience with ticketing platforms and familiarity with ITIL
• A data-driven, strategic mindset paired with strong coaching and communication skills
• Willingness to travel

Why Auto IT?You’ll get real influence in a business big enough to back you and small enough that your impact is visible. Working with a great team, you will have the opportunity to lead, coach and grow your people. We offer a remote first working model along with attractive remuneration, the opportunity to earn profit sharing and achievement bouses, and a range of employee benefits including additional leave, an Employee Assistance Program and access to world class professional development.

Interested? Apply now.

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Requirements added by the job poster

• Bachelor's Degree

• 5+ years of work experience with Business Process Improvement

• 5+ years of work experience with Dealer Management

• 7+ years of work experience with Software as a Service SaaS