Founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.

EDUCATION

• Business or Sales related Degree

PROFESSIONAL KNOWLEDGE

• Experience in Managing a team of 10 people

PURPOSE OF THE POSITION

The Customer Support Manager is responsible for leading and overseeing the daily operations of the customer support department for the UK and Ireland Salon Professional Division. This role ensures efficient and high quality customer service across all channels whilst driving continuous process improvements and operational excellence.

OTHER ROLE SPECIFICATIONS

• Experience with SAP
• Proficient in MS
• Experience in Salesforce or equivalent CRM systems
  Next stepsWe will be reviewing applications on an ongoing basis and conduct first round interviews virtually.
  We look forward to hearing from you.
  How we work: Having been selected among the World´s Most Ethical Companies for 16 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
  What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.
  Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
  Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/) or EMEA website (https://www.kao.com/emea/en/)
  https://www.kao.com/emea/en/privacy