Customer Support Operations Manager at ZyG

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

10 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Support Operations, CS Ops, Gorgias, Zendesk, Intercom, SLA Management, Data Analysis, Workflow Automation, AI Implementation, BPO Management, Process Optimization, Reporting

Industry

technology;Information and Internet

Description

ZyG is revolutionizing eCommerce with the first Agentic Operating System for eCom scale. This end-to-end platform helps product inventors and entrepreneurs turn their products into successful Direct-to-Consumer businesses, addressing the three key challenges of eCom scale: poor product bets, lack of scale infrastructure, and the need for often-complex financing. With a connected system of AI Agents built on a unified data infrastructure, the OS analyzes scale-market fit, replaces the fragmented tools, agencies, and manual workflows that typically power eCom growth, and offers the financing needed for DTC scale. The Role We’re looking for a Customer Support Operations Manager to own and optimize our customer support systems across multiple brands. This role is focused on building the infrastructure behind support - ensuring our tools, workflows, and processes enable our team to deliver fast, high-quality, and scalable customer experiences. This role will also play a key part in shaping how we leverage AI and automation to scale support across multiple brands. What you'll do Support Systems & Tools: Own and manage our support platform and ensure our tools are optimized for speed, clarity and scale. Process and Workflow automation: Build and maintain tagging systems, macros, automations and workflows. Optimize ticket handling. Data, Reporting & Insights: Analyze trends and insights. Provide clear recommendations. AI Automation & Strategy: Help define and lead the implementation of AI across support operations. BPO & Team Enablement: Work with external support teams on our processes. Help standardize across brands. Requirements 3+ years of experience: In Support Operations, CS Ops, or similar role Experience with support platforms (Gorgias, Zendesk, intercom, etc) Strong understanding of support workflows, SLA management Analytical mindset - Comfortable with data and dashboards Highly organized and process-driven Strong communication skills Advantages null

Responsibilities

Own and optimize customer support systems, tools, and workflows across multiple brands to ensure scalable customer experiences. Lead the implementation of AI automation and manage external BPO teams to standardize support operations.