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Customer Support Operator with Portuguese and English at Quadcode
, , Portugal -
Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Fluency in Portuguese, Fluency in English, Customer Focus, Communication Skills, Analytical Skills

Industry

Software Development

Description
About the Team We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries. Working schedule: 2/2 shift pattern: two consecutive day shifts (10:00 AM–10:00 PM, GMT+3), followed by two days off, then two consecutive night shifts (10:00 PM–10:00 AM, GMT+3). \n Tasks Answer customer inquiries via live chats and emails (no calls); Provide accurate information about the products of the company; Resolve cases in timely and professional manner; Achieve quality and productivity targets set by the manager; Perform other ad hoc tasks assigned by the manager. Requirements Fluency in Portuguese and English languages both written and verbal; Previous experience on a similar position would be considerate as an advantage; Customer focus personality; Great communication and analytical skills. What We Offer Remote work model; Competitive remuneration; Friendly, enjoyable and positive environment. \n With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark. Join us today, and let's shape the future of fintech together! Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted. #LI-NK1
Responsibilities
As a Customer Support Operator, you will answer customer inquiries via live chats and emails, providing accurate information about the company's products. You will also resolve cases in a timely manner and achieve quality and productivity targets set by the manager.