ABOUT THE TEAM

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.
Working schedule: Night shift 12:00am - 12:00pm GMT+3, 2 days shift + 2 days off

REQUIREMENTS:

• Fluency in Thai and English languages both written and verbal;
• Previous experience on a similar position would be considerate as an advantage;
• Customer focus personality;
• Great communication and analytical skills.

• Answer customer inquiries via live chats and emails (no calls);
• Provide accurate information about the products of the company;
• Resolve cases in timely and professional manner;
• Achieve quality and productivity targets set by the manager;
• Perform other ad hoc tasks assigned by the manager.