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Customer Support & Order Management Associate at Eaton USA

Casablanca, Casablanca-Settat, Morocco -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Order Management, Sales Operations, Problem Solving, Collaboration, Reporting, Compliance, Materials Planning, Supply Chain Management, Production Planning, Lean Manufacturing, Six Sigma, Purchasing Techniques, ISO-9001, AS9100, Oracle, SAP

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Support the Sales and Operations Planning (SIOP) process for Sales Office Casablanca; Investigate and resolve customer order problems in a timely manner by working with the appropriate departments to find a solution and ensure customer satisfaction; Collaborate and support internal sales team by working closely with various internal departments to ensure timely delivery of customer orders; Escalate customer support issues to SCM Manager when needed Reporting and Compliance; Report on KPIs as established by management; Ensure compliance to company JSOX requirements as well as customer routing guide requirements when applicable. Bac + 4/5/Engineer: SCM Management; +2 Years of Experience in Sales, Order Management, Customer Services Support. Full knowledge of materials planning systems (SAP/MRP) requirements and order generation process logic; Thorough understanding of Supply Chain Management operational concepts surrounding production planning, scheduling, purchasing, supplier selection, inventory control, logistics, stockroom operations, shipping/receiving; Thorough knowledge of purchasing techniques and practices, including procedures associated with sourcing internationally; Detailed knowledge of Lean Manufacturing and Process Variation Reduction (Six Sigma) concepts and tool sets as they relate to materials management. Experience in Oracle/SAP is preferred; Electric & Electronic/or machined parts manufacturing, engineering, cost, and/or procurement requirements knowledge/experience; Familiarity/experience with lean manufacturing, Kaizen events, and continuous improvement techniques; Working knowledge of ISO-9001, AS9100; APICs training/certification.

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Responsibilities

The associate will support the Sales and Operations Planning process and resolve customer order problems by collaborating with various departments. They will also report on KPIs and ensure compliance with company requirements.