JOB SUMMARY

The Customer Support Coordinator plays a vital role in ensuring exceptional service delivery to our clients. This position requires a proactive individual who can manage customer inquiries, provide solutions, and maintain positive relationships. The ideal candidate will possess strong communication skills and the ability to work effectively in a fast-paced environment. Multilingual abilities are a plus, as we serve a diverse clientele.

REQUIREMENTS

• Proven experience in customer support or client services, preferably within a call center setting.
• Strong communication skills in English; bilingual or multilingual candidates are highly desirable.
• Proficient computer skills, including data entry and familiarity with Microsoft Office applications.
• Excellent typing skills with attention to detail for accurate documentation.
• Ability to demonstrate strong analysis skills for identifying trends in customer feedback.
• Previous sales experience is an advantage but not mandatory.
• A positive attitude and the ability to work collaboratively within a team.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Join our team as a Customer Support Coordinator and contribute to creating outstanding experiences for our customers!
  Job Type: Full-time
  Pay: $21.63 - $30.00 per hour
  Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

People with a criminal record are encouraged to apply
Work Location: Remot

• Provide accurate information regarding products and services to enhance customer satisfaction.
• Assist with data entry tasks, ensuring all customer interactions are documented accurately in the system.
• Conduct outbound calling to follow up on customer issues or feedback.
• Collaborate with team members to resolve complex client issues efficiently.
• Maintain a high level of phone etiquette while handling calls in a call center environment.
• Analyze customer feedback and provide insights for service improvement.
• Handle cash transactions accurately when required, ensuring compliance with company policies.
• Utilize Microsoft Office and other computer applications to manage customer accounts and communications effectively.