QUARTIX

Quartix Ltd has been operating for over 23 years and we have over 28,500 fleet customers who between them are tracking over 285,000 vehicles.

JOB SUMMARY

Working from our offices in the centre of Newtown as a Customer Support Representative, you will be the first point of contact for customers seeking assistance with products or services. You will handle enquiries, provide information, and resolve any emerging problems with accuracy and efficiency.
The hours for the role are 08:30 to 17:00 Monday to Friday - 37.5 hrs per week.

SKILLS

• Excellent phone etiquette and communication skills
• Proficiency in data entry and analysis
  This role offers an exciting opportunity to engage with customers, enhance their experience, and contribute to the growth of the company.
  Job Types: Full-time, Permanent
  Pay: From £23,809.50 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking

Work Location: In perso

• Respond to customer queries via phone, email, or live chat
• Provide information about products and services
• Resolve product or service problems by clarifying the customer’s complaint
• Upsell products and services when appropriate
• Keep records of customer interactions and transactions
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies