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Customer Support Rep I at SYSTEL BUSINESS EQUIPMENT
Fayetteville, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

40000.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Telephone Etiquette, Data Entry, Microsoft Word, Microsoft Excel, Microsoft Outlook, Multi-tasking, Clerical Skills, Typing, Order Processing, Communication

Industry

Retail Office Equipment

Description
Description Summary: Provide support to Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives through answering phone calls and/or responding to emails. Essential Duties and Responsibilities: Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue; assisting whomever with their need and/or reason for calling in a polite, timely, and courteous manner. Enter service calls into the operating system. Enter supply orders and send to appropriate person and/or department. Enter meter readings received into the department. Enter Service Reports sent into the department from Technicians/ Service Manager. Fill out various forms used within the department as it pertains to address changes and information updates. Quote labor rates based off customer locations; quote supply prices. Other duties as assigned and/or needed by Supervisor/Manager Requirements Qualifications: High school diploma or GED; Customer Service experience (minimum one year); proper telephone etiquette; multi-task oriented. Clerical skills to include: typing speed of 35 wpm, working knowledge of Microsoft Word, Excel, and Outlook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
Provide support to customers and internal staff by answering phone calls and responding to emails. Manage administrative tasks such as entering service calls, supply orders, and meter readings into the operating system.