SKILLS, KNOWLEDGE & EXPERTISE

You’ll bring:

• At least 3 years’ experience in a customer support role, with a strong track record of delivering outstanding service.
• A warm, empathetic approach, someone who listens well and communicates clearly.
• Strong organisational and time management skills to stay on top of tasks and priorities.
• Confidence in both written and verbal communication, with the ability to build rapport and trust.
• A good level of digital literacy and a willingness to learn new systems and tools. Solid working knowledge of Microsoft Office, especially Teams, Outlook, Excel, PowerPoint, Word, OneDrive, and SharePoint.

DISCOVER ALIGN:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?

IN THIS ROLE, YOU WILL…

Join a team that’s transforming smiles and changing lives across Australia and New Zealand. As a Customer Support Representative, you’ll be a trusted voice supporting dental professional delivering friendly, knowledgeable service that makes a real impact.

You’ll

• Respond to customer enquiries via phone, email, and web chat, promptly, professionally, and with genuine care.
• Collaborate with internal teams, including Sales, Clinical, Onboarding, and the iTero team as well as external partners to support dentists, orthodontists, and their patients across ANZ.
• Maintain accurate records of every interaction, ensuring clear documentation and timely follow-ups.
• Troubleshoot issues from start to finish, working with clinical teams to deliver practical, customer-focused solutions.
• Identify trends in customer feedback and suggest improvements that enhance the overall experience.
• Build deep product knowledge of Invisalign and iTero technologies to confidently support customers.
• Contribute to a positive team culture, always ready to lend a hand and exceed expectations.

IN THIS ROLE, YOU’LL NEED …

To be someone who genuinely enjoys helping others and thrives in a fast-paced, team-oriented environment. If you’re passionate about customer service and love solving problems, this could be the perfect fit.

You’ll bring:

• At least 3 years’ experience in a customer support role, with a strong track record of delivering outstanding service.
• A warm, empathetic approach, someone who listens well and communicates clearly.
• Strong organisational and time management skills to stay on top of tasks and priorities.
• Confidence in both written and verbal communication, with the ability to build rapport and trust.
• A good level of digital literacy and a willingness to learn new systems and tools. Solid working knowledge of Microsoft Office, especially Teams, Outlook, Excel, PowerPoint, Word, OneDrive, and SharePoint.

IN THIS ROLE, YOU WILL…

Join a team that’s transforming smiles and changing lives across Australia and New Zealand. As a Customer Support Representative, you’ll be a trusted voice supporting dental professional delivering friendly, knowledgeable service that makes a real impact.

You’ll

• Respond to customer enquiries via phone, email, and web chat, promptly, professionally, and with genuine care.
• Collaborate with internal teams, including Sales, Clinical, Onboarding, and the iTero team as well as external partners to support dentists, orthodontists, and their patients across ANZ.
• Maintain accurate records of every interaction, ensuring clear documentation and timely follow-ups.
• Troubleshoot issues from start to finish, working with clinical teams to deliver practical, customer-focused solutions.
• Identify trends in customer feedback and suggest improvements that enhance the overall experience.
• Build deep product knowledge of Invisalign and iTero technologies to confidently support customers.
• Contribute to a positive team culture, always ready to lend a hand and exceed expectations.

IN THIS ROLE, YOU’LL NEED …

To be someone who genuinely enjoys helping others and thrives in a fast-paced, team-oriented environment. If you’re passionate about customer service and love solving problems, this could be the perfect fit.

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

• Health and well-being programs to keep you thriving in both body and mind.
• Employee-exclusive discounts on Invisalign products.
• Learning opportunities through online learning resources and support for your individual development plans.
• Inclusive, global workplace that fosters collaboration, recognition and belonging