Customer Support Representative - Argentina at Travelier

Yerevan, , Armenia -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving Skills, Multitasking, Fast-Paced Environment, Computer Software Proficiency, Online Support Software Experience, Customer Support Experience, Self-Driven, Motivated, Independent Work, Fast Learner, English Proficiency

Industry

technology;Information and Internet

Description

Founded by travelers for travelers, Bookaway is an online ground transportation booking platform that takes the stress out of travel so you can enjoy the ride. Bookaway enables travelers to find, compare and book ground transportation tickets online. Currently working in over 60 countries with the largest database of suppliers worldwide (and constantly growing), we bridge the gap between local suppliers and world travelers. With advanced technology, a can-do attitude, and lots of fun in between all the hard work, we enable stress-free travel planning, bringing back the liberation of travel. We are looking for Customer Support Representative to join our team. The job is fully remote. Responsibilities: Replying to incoming online inquiries (live chat and email) Assisting with placement of bookings, cancellations, and changes, and resolving service issues on the fly by coordinating between various stakeholders. Interacting with suppliers around the world to accommodate our customers' needs and to achieve high customer satisfaction. Defining and executing service protocols and workflows for various scenarios. Contributing to the company's internal knowledge base and external info portal (FAQs, product info, etc.) Offering and initiating various product and process improvements to increase productivity and customer satisfaction. Requirements Strong analytical, and problem-solving skills Ability to multitask and work in a fast-paced environment Flexible working hours (5 shifts a week including weekends and public holidays) Experience with various computer software - a must (Gmail, Google Docs etc.) Experience with online support software - an advantage Experience with online customer support - an advantage Self-driven and motivated as well as the ability to work independently Fast learner Strong Proficiency in English. Knowledge of other languages is an advantage

Responsibilities

The representative will handle incoming online inquiries via live chat and email, assisting with bookings, cancellations, and service issue resolution by coordinating with various stakeholders. They will also interact with global suppliers to meet customer needs and contribute to defining service protocols and improving internal knowledge bases.