Customer Support Representative at BruntWork

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Scheduling Software, Booking Management, Empathy, Professionalism, Positive Attitude, Adaptability, Follow-Up, Logistics Coordination, Record Keeping, High Energy, Phone Support, Customer Relationships, De-Escalation

Industry

Staffing and Recruiting

Description

This is a remote position. Role Name: Customer Support Representative Schedule: Full-time, Monday to Friday 8:30 AM - 5:30 PM with one hour of unpaid break Client Timezone: EST Client Overview Join a thriving cleaning service company based in Toronto that’s experiencing tremendous growth and success. This established business is typically fully booked, demonstrating strong market demand and customer satisfaction. The company operates with cutting-edge scheduling technology and maintains high standards for customer service excellence. You’ll be joining a dynamic team that values professionalism, customer relationships, and operational efficiency in the rapidly growing cleaning services industry. Job Description This is an exciting opportunity to become the voice of a successful cleaning business, where you’ll serve as the primary point of contact for all customer interactions. You’ll play a crucial role in the company’s continued success by managing customer communications, processing bookings, and ensuring every interaction reflects the company’s commitment to excellence. The role offers variety and engagement, with each day bringing different challenges and opportunities to make a positive impact on customer satisfaction. You’ll work with modern scheduling software and be empowered to solve problems while building lasting customer relationships. Responsibilities Serve as the primary voice of the brand by handling all inbound customer calls with professionalism and enthusiasm Process new booking requests and manage appointment scheduling through the company’s BookingKoala software system Handle customer inquiries, questions, and service requests with natural, conversational communication Conduct follow-up calls to website leads who have requested callbacks to convert them into satisfied customers Coordinate cleaning appointments and manage scheduling logistics with the cleaning staff Resolve customer concerns and de-escalate any issues with empathy and effective problem-solving skills Maintain accurate records of customer interactions and booking details in the scheduling system Represent the company’s values and commitment to excellent service in every customer interaction Requirements Exceptional English communication skills with high conversational speaking ability High-energy personality with a bright, positive attitude that comes through in phone interactions Previous customer service or phone support experience with demonstrated success Strong learning ability to quickly master the BookingKoala scheduling software system Professional phone presence without typical “call center” voice or scripted responses Excellent problem-solving skills and ability to handle customer complaints diplomatically Flexibility to manage varying call volumes throughout the day (approximately 10-12 calls daily) Availability to work full-time EST hours consistently and reliably Adaptability to work in a fast-paced environment where call timing can be unpredictable

Responsibilities

Serve as the primary voice of the brand by handling all inbound customer calls and processing new booking requests. Manage customer communications and ensure every interaction reflects the company’s commitment to excellence.