Customer Support Representative at Citizens Bank

Mukwonago, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cross-selling, Account Maintenance, Electronic Banking Support, Verbal Communication, Multitasking, Listening Skills, Confidentiality, Account Reconciliation, Personal Banking

Industry

Banking

Description

The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals. Business Hours: Monday - Friday 8am-5:30pm, Saturday 9am-1pm Typically 38-40 hours per week. *Hours may vary based on business needs and may change at any time Essential Duties and Responsibilities: * Listen effectively to customers' requests and promptly take the necessary action to assist them. * Effectively cross sell bank products and services * Educate customers on utilizing bank products and services * Escalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customer * Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction * Adapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledge * Any other duties as assigned Requirements: * High School Diploma or GED * 2+ years of Personal Banking experience required * Knowledge of banking products and services including loans * Call center experience preferred * Strong verbal communication skills * Ability to cross sell products and services * Ability to multitask Critical Competencies: * Customer Service Excellence * Communication * Listening Skills * Confidentiality ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eeoc.gov%2Fsites%2Fdefault%2Ffiles%2F2022-10%2FEEOC_KnowYourRights_screen_reader_10_20.pdf&data=05%7C01%7CLWeber%40citizenbank.bank%7C58d63a05226d40db7f4708dafa39e458%7C0beffcc7f53c488ba90ba6dc71e02147%7C0%7C0%7C638097423808050727%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZsKLP7D0flS4OUPrYmhHL%2BisIzABZiMAv5alA3AJ3%2Bg%3D&reserved=0].

Responsibilities

The representative handles customer calls to provide support for business and consumer deposit accounts and loans. Primary duties include account maintenance, researching accounts, and cross-selling bank products to meet customer financial goals.