POSITION SUMMARY

The Customer Support Representative Position is accountable to review, update and maintain customer information for the Customer Information File (CIF). This position is responsible for the processing of routine service transactions, client inquires and occasional specimen collections resulting in accurate and relevant customer service; thus, ensuring transactions are performed quickly, accurately and cost-effectively.

POSITION QUALIFICATIONS

• High school diploma
• Ability to handle large, fluctuating volumes of work
• Strong PC, keyboarding and typing skills
• Strong customer focus

• Answer incoming telephone calls– respond to voicemail’s within 1 hour
• Respond to client’s inquiries that come in through email within 1 hour
• Participate with other Support Team Members in Monthly 24/7 Rotations
• Perform specimen collections, as needed, for clients in a professional manner following closely the provided instructions to the letter for compliance
• Data entry of client orders accurately and timely
• Set up new accounts in all systems required (Goldmine, Drug Pak, Tazworks)
• Negative Non-DOT Test Reporting
• Import all labs into MRO management
• Correct custom exceptions and generate reports to clients according to their specific instructions – verbal, email, fax etc.
• Handle time-sensitive requests appropriately
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, fast paced environment
• Consistently adhere to business procedure guidelines
• Must have reliable transportation
• Desire to be part of a fast-paced, rapidly growing company.