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Customer Support Representative at Conservice

Logan, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

15.3

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Critical Thinking, Research, Dispute Resolution, Microsoft Office, Computer Literacy

Industry

Utilities

Description

CUSTOMER SUPPORT REPRESENTATIVE DEPARTMENT: CUSTOMER SERVICE LOCATION: HYBRID (IN OFFICE TUESDAY, WEDNESDAY, AND THURSDAY) Schedule: Full Time Monday - Friday : 8am-5pm Wage: $15.30 plus performance based pay. OVERVIEW This isn't your typical customer service job: our agents provide top-quality phone support by answering incoming calls in a team-based environment with no sales, no surveys, and no scripts. If you love helping people, crave variety in your work, and thrive on problem solving, then this is the place for you. Responsibilities As a Customer Service - Customer Service Representative, you will: * Effectively guide customers to resolution on incoming phone calls * Researching and resolving customer disputes * Maintain a high level of quality and customer service in all communications Qualifications Qualifications * Ability to listen, understand and be willing to help people with concerns * Have a willingness to use resources & critical thinking * You can explain a complex idea using clear, professional language * Highly computer literate * Majority of calls taken in English - other languages can be very helpful * Proficient with Microsoft Office * Excellent written and verbal communication

Responsibilities

As a Customer Support Representative, you will effectively guide customers to resolution on incoming phone calls and research and resolve customer disputes. You will maintain a high level of quality and customer service in all communications.