Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction. We recently rebranded to showcase our expanded vision, yet we proudly continue to operate Merrco and Payfirma, under the KORT Payments banner. Our commitment to excellence and innovation remains stronger than ever.
Within KORT Payments, Barnet POS is our liquor and cannabis retail point-of-sale company, serving independent and multi-location liquor merchants across Western Canada. Barnet specializes in delivering industry-specific solutions—inventory management, compliance tools, e-commerce, and customer loyalty programs, making it a trusted partner for liquor retailers in BC, Alberta, and beyond.

REQUIRED SKILLS

• Proficiency with Microsoft Office (Outlook, Word, Excel) and other data programs.
• Strong data entry skills (90% accuracy, 50+ WPM).
• Proficiency in basic math skills.
• Must be familiar with collaboration and workflow tools, such as Microsoft Teams, Salesforce, Jira, and Slack.
• Confident with using remote access software (ex. ScreenConnect, TeamVIewer, AnyDesk)
• Familiar with installing and configuring computer hardware (printers, scanners, etc.)
• Tech-savvy with moderate to advanced computer skills, including network setup and software installation.

• Provide superior customer service by anticipating merchant needs, suggesting alternatives, and resolving issues quickly.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Create, track, and manage service tickets from initiation through resolution, coordinating with internal teams to meet service-level expectations.
• Act as liaison between merchants and internal teams by clearly communicating customer needs and providing accurate, timely support.
• Train and assist customers on the use of equipment, troubleshooting issues, and understanding key system features.
• Serve as a key participant in onboarding new customers, helping merchants transition smoothly onto Barnet systems through setup, training, and first-line support.
• Provide accurate information about Barnet products and services.
• Perform technical troubleshooting, including basic network setup, software installation, and diagnosing system or equipment issues.
• Demonstrate openness to coaching and feedback, continuously improving service delivery.
• Contribute to department improvements and participate in projects as directed by management.