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Customer Support Representative - Dutch Speaker at Eaton USA

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem Solving, Attention to Detail, MS Office, SAP, Oracle, Case Management Tool, Dutch Language, English Language, Sales Support, Order Fulfilment, Billing Coordination, Complaint Handling, Invoicing, Contract Administration

Industry

electrical;Appliances;and Electronics Manufacturing

Description

As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool. Handles inquiries via phone, chat and email from customers and/or internal parties. Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project and handling complains. Handles a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines. Completed secondary education, Bachelor's degree (BSC/BA) is an advantage. 1-3 years of experience in customer support. Both Dutch & English language knowledge minimum B2 level. Basic MS Office knowledge, SAP/Oracle knowledge or any Case Management Tool is an advantage. Strong communication skills (written and verbal). Customer Service attitude, punctuality and problem solving mindset. Strong attention to details.

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Responsibilities

Provide commercial support for a portfolio of customers, handling inquiries via phone, chat, and email. Coordinate delivery and billing for multiple product lines and resolve customer complaints.