YOU MAY BE A FIT IF YOU HAVE

• Previous customer service experience
• Warm demeanor and a dedication to ensuring customer satisfaction
• Exceptional communication skills
• Comfort using technology
• Typing proficiency of 50 words per minute or higher
• Adaptability in a dynamic and ever-evolving business environment

ABOUT US

Checkpoint One Apparel is the Vancouver-based parent company of fourteen rapidly-growing, e-commerce apparel brands, including T-shirt.ca, Blankclothing.ca, and Safetywear.ca. Our dual approach of direct-to-consumer and B2B services caters to a broad spectrum of customers. With over twenty years of dedication, Checkpoint One has established itself as a key player in the Canadian promotional and blank apparel industry. We take pride in our ability to innovate and adapt, ensuring we remain relevant in an ever-evolving market. Our extensive selection of promotional and blank garments empowers our customers to make their brands shine.
Our office is situated in the beautiful Olympic Village area, just a short walk from the seawall and False Creek.
If you believe you have the skills to consistently deliver top-tier service, fostering customer loyalty, enhancing brand recognition, and surpassing our business objectives, we invite you to join our team!

THE ROLE

At Checkpoint One, an outstanding customer experience is our guiding principle. As the initial point of contact for our customers, you will be the friendly and professional voice of our brands, responsible for processing orders, managing detailed sales inquiries, and ensuring a seamless customer journey.
In this role, you will directly engage with customers, distribution centers, and shipping partners through email, phone, live chat, and social media. As a brand ambassador, you will strive to exceed our customers’ expectations in every interaction.
Additionally, you will collaborate with our product and marketing teams to share valuable customer feedback, helping to enhance our product lines and overall customer experience for our leading brands, such as t-shirt.ca, blankclothing.ca, and safetwear.ca.

WHAT YOU’LL DO

• Managing assigned brand omni-channel contact via email, phone, and chat
• Responding to inbound inquiries, providing efficient product, service, delivery, payment, and sales support to our customers and distribution partners
• Proactively resolving customer issues by identifying problems, recognizing emerging trends, and taking ownership of solutions
• Sharing customer feedback to enhance our brands and improve the customer experience
• Engaging with in-office customers in a sales or consulting capacity
• Collaborate cross-functionally with departments such as Dev, Marketing, and Accounting to ensure alignment on strategic initiatives and operational goals
• Sustaining productivity levels during varying business demands
• Additional responsibilities as required