As a Customer Support Representative, you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company’s betting and casino platform.

YOUR SQUAD:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don’t worry if you don’t have specific industry experience - we’re looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you’ve excelled in customer-facing roles, we want you on our team! We’re big on collaboration, celebrating wins, and helping each other grows.

WORK EXPERIENCE AND SKILLS

• Excellent communication skills, both written and verbal, in both English and Spanish
• Prior experience in a customer service role (face-to-face, online or phone-based)
• Availability to work on a 24/7 rotating roster
• Ability to work efficiently and effectively in a fast-paced environment.
• Familiarity with the crypto and online betting industry
• Previously worked in sports betting or online casino
• Previous experience working with Slack, G-Suite,

• Respond to customer inquiries and requests in a timely and professional manner via chat and email
• Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
• Respond to customer inquiries in both English and Spanish either/Portuguese//, with fluency in both languages
• Keep up-to-date with product information and company policies to accurately assist customers
• Maintain customer data and communicate effectively with internal teams as needed
• Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
• Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days