Customer Support Representative - EMEA customers at SmartRecruiters Inc

Krakow, Lesser Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Enterprise SaaS, Technical Troubleshooting, English Proficiency, French Proficiency, German Proficiency, Communication Skills, Negotiation, Problem Solving, Customer Education

Industry

Software Development

Description

Company Description SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams. In 2025, SmartRecruiters joined SAP, the global leader in enterprise applications. Together, SmartRecruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP’s ecosystem. At SmartRecruiters, we are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win. Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive. Our remote-friendly culture, competitive salaries, and strong internal mobility ensure that high performers have meaningful growth opportunities in an environment built on respect and empowerment. Job Description What you’ll deliver: Interact every day with SmartRecruiters customers based in the EMEA region to answer questions, resolve issues, educate, and help them succeed Provide exceptional customer support for our global clients Educate and advise customers on standards, tips, and solutions for using SmartRecruiters Drive high levels of customer satisfaction Identify, test, and call out technical issues Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams, to contribute, and execute our strategy to make customers successful Get involved and lead various projects in the support and services domain Be an ambassador for SmartRecruiters and its culture Qualifications Bachelor's degree or at least 2 years of relevant work experience Ability to interact and communicate professionally and confidently with a diverse customer base Customer support/call center experience, preferably in the Enterprise SAAS space Excellent computer skills Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations A passion for technology and a drive to change the world Positive, energetic, can-do attitude Excellent English skill is a must; must have a high degree of accuracy in both spelling and grammar. For this role, excellent French and/OR German skills is necessary. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Responsibilities

Provide exceptional support to EMEA customers by resolving technical issues and educating them on the SmartRecruiters platform. Collaborate with product and engineering teams to drive customer success and lead support-domain projects.