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Customer Support Representative - English Speaker at Eaton USA

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem-Solving, Attention to Detail, Punctuality, MS Office, SAP, Oracle, Case Management, Complaint Handling, Order Fulfilment, Sales Assistance, Billing Coordination, Project Management, Language Proficiency, Customer Service Mindset

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool. - Handles inquiries via phone, chat and email from customers and/or internal parties. - Complaint handling - Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project - Handles a variety of pre-sales or post-sales service functions - Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. - Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines Bachelor's degree (BSC/BA) 1-3 years experience in customer support Proficiency in English Knowledge of one of the following languages is an asset: Swedish, Danish, or Norwegian Basic MS Office skills Experience with SAP, Oracle, or any Case Management Tool is an advantage Strong communication skills (written and verbal) Customer service mindset, strong attention to detail, punctuality, and problem-solving attitude

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Responsibilities

The primary function is to provide commercial support for a portfolio of customers in project business. This includes handling inquiries, complaint management, and coordinating delivery and billing across multiple product lines.