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Customer Support Representative - German Speaker at Eaton USA

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Attention To Detail, Punctuality, MS Office, SAP, Oracle, Case Management Tools, Fluent German, English Language, Complaint Handling, Order Fulfilment, Sales Assistance, Billing Coordination, Project Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool. -Handles inquiries via phone, chat and email from customers and/or internal parties. -Complaint handling -Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project -Handles a variety of pre-sales or post-sales service functions -Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. -Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines -Bachelor's degree (BSC/BA) -English language knowledge minimum B2 level and fluent German -Basic MS Office -SAP/Oracle knowledge or any Case Mgmt Tool is an advantage -Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

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Responsibilities

The Customer Support Representative is responsible for interfacing with customers and internal parties through various communication channels. This includes handling inquiries, complaint resolution, and coordinating delivery and billing processes.