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Customer Support Representative (German Speaker) at Eaton USA
Budapest, Central Hungary, Hungary -
Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Problem Solving, Attention to Detail, German Language, English Language, MS Office, SAP, Oracle, Case Management Tools

Industry

electrical;Appliances;and Electronics Manufacturing

Description
Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool. -Handles inquiries via phone, chat and email from customers and/or internal parties. -Complaint handling -Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project -Handles a variety of pre-sales or post-sales service functions -Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. -Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines -Bachelor's degree (BSC/BA) -English language knowledge minimum B2 level and fluent German -Basic MS Office -SAP/Oracle knowledge or any Case Mgmt Tool is an advantage -Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

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Responsibilities
The Customer Support Representative is responsible for handling customer inquiries through various channels and managing complaints. They coordinate delivery and billing processes and assist with pre-sales and post-sales service functions.