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Customer Support Representative at GROWE

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem-Solving, Communication Skills, Team Collaboration, Multitasking, Stress Resistance, Customer-Oriented Mindset

Industry

Business Consulting and Services

Description

Growe welcomes those who are excited to: Work with customer requests via chats and ticketing systems, ensuring timely and accurate responses; Assist customers with issues they face, analyze problems, and provide effective solutions; Identify customers’ needs, clarify information, and thoroughly research each case to deliver the best possible outcome; Collaborate closely with colleagues and internal teams to improve customer service processes and overall customer experience; Maintain high customer satisfaction by following service standards and contributing to continuous improvement initiatives. We need your professional experience: Previous experience in Customer Support / Customer Service or a similar role; Experience working with chat-based support systems and ticketing tools; English proficiency at B2 level or higher (both written and spoken); Experience handling customer requests via calls will be a strong advantage. We appreciate if you have those personal features: Strong communication skills and the ability to explain information clearly and politely; Excellent problem-solving skills and a customer-oriented mindset; Ability to work effectively in a team and collaborate with different stakeholders; Stress resistance, attentiveness, and the ability to multitask; Willingness to learn and continuously improve. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Responsibilities

The Customer Support Representative will handle customer requests through chats and ticketing systems, providing timely and accurate responses. They will also collaborate with internal teams to enhance customer service processes and maintain high customer satisfaction.