About Segpay: At Segpay, we are dedicated to providing secure and robust payment solutions that meet the diverse needs of our clients. Our dynamic environment encourages collaboration, innovation, and personal growth, enabling our team members to thrive and make a meaningful impact in the payment processing industry. We are currently seeking a passionate, driven, and detail-oriented Customer Support Representative III / Assistant Manager to join our Customer Service team and play a pivotal role in our journey.

JOB SUMMARY:

The Customer Support Representative III / Assistant Manager is responsible for supporting the Customer Service Manager and assisting customers with their inquiries on merchant sites.

QUALIFICATIONS

• Education:
  Bachelor’s degree in communications or business administration

EXPERIENCE:

4+ years of customer service experience
2+ years of management experience
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Specific or Additional Skills:

• MS Office Suite
• Familiar SQL Server
• Strong communication skills (Verbal and Written)
• Ability to foster and maintain relationships
• Strong problem-solving skills and the ability to analyze complex data and situations to provide clear and actionable recommendations.
• Strong organizational and time management skills, able to move from one task to another without impacting project progress.
• Capable of meeting deadlines with minimal supervision
• Driven, self-motivated, and goal oriented.
• Ability to work independently or as a team member.
• Great attention to detail

We look forward to speaking with you and learning about all that you have to offer!

Please refer the Job description for details