Customer Support Representative Junior at Silver Linings HealthCare
Ottawa, ON, Canada -
Full Time


Start Date

Immediate

Expiry Date

18 Nov, 25

Salary

18.5

Posted On

19 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Vision Care, Customer Service, Dental Care, Writing, Outlook, Excel, Microsoft Office, Communication Skills, Zoho

Industry

Outsourcing/Offshoring

Description

SKILLS:

· Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
· Strong initiative and ability to work proficiently in a team environment as well as independently
· Ability to time manage, remain organized and prioritize work
· Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
· Commitment to deliver excellent internal and external customer service

QUALIFICATIONS:

· Minimum 2 years’ experience with administrative procedures and office duties
· Minimum 2 years’ in a customer service role
· Proficient with Microsoft Office – including Excel, Word and Outlook
· Proficient with ERP systems, Zoho and Website Portal
Job Types: Full-time, Permanent
Pay: Up to $18.50 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Vision care

Work Location: In perso

How To Apply:

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Responsibilities

· Process client orders for service, equipment, including rentals; orders are received on our portal HealthO, email or fax.
· Attend to clients, and resolve client concerns by phone, email.
· Identify and action opportunities to improve client service
· Create / maintain client contacts and customer cards and validate information with customers as required
· Prepare quotes as needed
- Warehouse experience an asset
· Other duties as assigned

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