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Customer Support Representative at KILLBUCK SAVINGS BANK
Killbuck, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Account Services, Fraud Mitigation, Digital Banking, Synergy Processing, Transaction Monitoring, Mobile Deposit Review, Check Ordering, Debit Card Processing, Inventory Management, Technology Utilization, Software Proficiency

Industry

Financial Services

Description
Description Provides quality service by telephone to bank customers in an efficient and professional manner. Requirements Receives and fields incoming customer service calls from customers. Researches and resolves customer inquiries. Provides basic account services, including balances and transfers. Handle requests on accounts, cards, or payments and provide support to other teams within the department. Provide support for digital banking, which may include passwords and basic navigation. Transfer calls to appropriate bank personnel or into voice mail when necessary Perform daily Synergy processing and various other basic tasks for Deposit Operations Excess transaction monitoring. Review all “On Us” checks of $5,000 and greater for Fraud Mitigation. Daily Mobile Deposit Review. Process and Track all returned mail and notify branches of returned mail. Check ordering as needed. Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies. Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank. Updated 050523 EOE

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Responsibilities
The Customer Support Representative provides quality service by handling incoming customer service calls and resolving inquiries. They also perform various tasks related to account services, fraud mitigation, and support for digital banking.