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Customer Support Representative at KILLBUCK SAVINGS BANK

Killbuck, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Services, Digital Banking Support, Fraud Mitigation, Deposit Operations, Transaction Monitoring, Software Proficiency, Professional Communication

Industry

Financial Services

Description

Description Provides quality service by telephone to bank customers in an efficient and professional manner. Requirements Receives and fields incoming customer service calls from customers. Researches and resolves customer inquiries. Provides basic account services, including balances and transfers. Handle requests on accounts, cards, or payments and provide support to other teams within the department. Provide support for digital banking, which may include passwords and basic navigation. Transfer calls to appropriate bank personnel or into voice mail when necessary Perform daily Synergy processing and various other basic tasks for Deposit Operations Excess transaction monitoring. Review all “On Us” checks of $5,000 and greater for Fraud Mitigation. Daily Mobile Deposit Review. Process and Track all returned mail and notify branches of returned mail. Check ordering as needed. Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies. Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank. Updated 050523 EOE

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Responsibilities

Provide professional telephone support to bank customers, handling inquiries, account services, and digital banking assistance. Perform operational tasks including fraud mitigation for high-value checks, mobile deposit reviews, and debit card processing.