Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Customer Support Representative at KILLBUCK SAVINGS BANK
Killbuck, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Account Services, Fraud Mitigation, Digital Banking, Problem Solving, Communication, Technology Utilization, Synergy Processing, Transaction Monitoring, Mobile Deposit Review, Returned Mail Processing, Inventory Management, Check Ordering, Professionalism, Efficiency, Research

Industry

Financial Services

Description
Description Provides quality service by telephone to bank customers in an efficient and professional manner. Requirements Receives and fields incoming customer service calls from customers. Researches and resolves customer inquiries. Provides basic account services, including balances and transfers. Handle requests on accounts, cards, or payments and provide support to other teams within the department. Provide support for digital banking, which may include passwords and basic navigation. Transfer calls to appropriate bank personnel or into voice mail when necessary Perform daily Synergy processing and various other basic tasks for Deposit Operations Excess transaction monitoring. Review all “On Us” checks of $5,000 and greater for Fraud Mitigation. Daily Mobile Deposit Review. Process and Track all returned mail and notify branches of returned mail. Check ordering as needed. Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies. Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank. Updated 050523 EOE

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
The Customer Support Representative provides quality service by handling customer inquiries via telephone and resolving issues related to accounts and transactions. They also support digital banking services and perform various operational tasks.