Customer Support Representative at MOMENTIVE PERFORMANCE MATERIALS ASIA PACIFIC PTE LTD

Cebu, Isabela, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Ticket System, Error Replication, Communication, Customer Feedback, Knowledge Base Management, Customer Satisfaction, Product Training, Office 365, Microsoft Word, Excel, PowerPoint, Outlook, Organizational Skills, Verbal Communication, Written Communication

Industry

Chemical Manufacturing

Description

Job Description Provide basic user support to improve experience of customers and/or end-users of their assigned product. DUTIES & RESPONSIBILITIES: Provide timely responses to customer service inquiries via product ticket system Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution Collaborate with team members to provide resolutions to customer inquiries Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: · Experience: High school diploma or its equivalent Bachelor’s Degree preferred 1-2 years of customer service experience preferred Computer/Technical: Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook Demonstrate ability to learn and understand basic office software applications Comfortable with technology · Other Skills: Strong organizational skills Excellent verbal and written communication skills Telephone skills/etiquette; call screening Ability to prioritize work and handle multiple tasks Excellent time management skills Attention to detail Ability to learn new technologies. WORKING CONDITIONS: Normal office environment Extending viewing of computer screens Some overnight travel required ESSENTIAL FUNCTIONS: Spends time at a computer workstation and desk. Moves throughout department or other locations to access or exchange information. May involve carrying loads up to 50 lbs. and being able to remain in a stationary position. May involve lowering oneself to file, and reaching, twisting or turning. Involves handling office materials, typing, writing and other tasks that require manual dexterity. Continuous listening. Ability to communicate information. This job may require accommodating different bodily movements and physical abilities #LI-AC1 #momentivesoftware About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Optical Benefits including Dependents Flexible Planned Paid Time Off and Sick Leave Inclusive and Welcoming Environment Purpose-Driven Culture Work-Life Balance Passionate About Community Involvement Company-Paid Life Insurance Coverage Hybrid Work Arrangement Hazard Pay Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire. Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

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Responsibilities

Provide timely responses to customer service inquiries using the product ticket system, working with customers to identify and replicate errors for resolution. Collaborate with team members on resolutions and provide customer feedback to management to keep a pulse on customer needs.