If you are ready to take on new challenges in a thriving company that values innovation and development, we invite you to apply for the Customer Support Representative position at MULTIVAC Canada Inc!
Summary: This position is Responsible for prospecting potential customers and selling spare parts and preventive maintenance contracts for active MULTIVAC equipment, as well as selling fee-based technical training, in the assigned territory.

QUALIFICATIONS:

• College/University and two years related experience; or equivalent combination of education and experience. Prefer two years technical experience in one or more of the following: capital equipment, packaging materials, other industry related goods, or experience within the MULTIVAC organization. Practical mechanical experience also preferred.
• To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. Experience with database applications and contact management software required. ERP system experience preferred.
• Current valid driver’s license and the ability to obtain a passport for travel as required by position.
  MULTIVAC Behaviour Standard: Maintain a positive work atmosphere by acting and communicating in a respectful and professional manner with others at all times.
  Job Types: Full-time, Permanent
  Pay: $60,000.00-$70,000.00 per year

Benefits:

• Company car
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Experience:

• Sales: 1 year (preferred)

Willingness to travel:

• 25% (preferred)

Work Location: On the roa

Include the following. Other duties may be assigned:

• Call on existing customers within defined regional sales territories, to evaluate spare parts inventory, recommend spare and wear parts for all MULTIVAC machines, and propose fee-based services.
• Ensure each active MULTIVAC machine in territory is represented with a spare and wear parts proposal. Work with management to establish priorities and develop a vehicle for tracking and reporting proposal dates, closing dates, and pending opportunities.
• Ensure each active MULTIVAC in the assigned territory has preventive maintenance contract proposal.
• Ensure each MULTIVAC newly installed in territory is represented with a tailored 1, 3, and 5-year spare/wear parts proposal to the customer. Work the MULTIVAC Technical Service Team and management in technically challenging cases, to ensure correct parts are proposed in sufficient quantity.
• Report in writing on all observed competitor parts and service activity in customer plants, along with recommendations for action.
• Serve as a resource to Field Service Technicians doing installations when they require assistance.
• Operate within annual expense budget and work to meet established individual goals.
• Attend and participate in trade shows, sales meetings, industry meetings and association events, and other activities as directed by management.

Time Utilization: This position will travel up to 80%. Normal business hours are 8:00am to 5:00pm. Schedule needs to be flexible to accommodate show and event schedules.