Customer Support Representative at Murkez Technologies

, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Technical support, ATM operations, Problem-solving, Communication skills, CRM tools, MS Office, Documentation, Ticketing systems, Incident management, Complaint resolution, SLA compliance

Industry

IT Services and IT Consulting

Description

The Customer Support Representative is responsible for providing prompt, accurate, and professional support to customers and stakeholders. The role involves handling customer inquiries, ATM-related complaints, service requests, and coordination with internal teams to ensure high service availability and customer satisfaction in line with SLA requirements. Key Responsibilities Act as the first point of contact for customer inquiries related to ATM technical issues, availability, and transactions. Log, track, and resolve customer complaints, incidents, and service requests through designated ticketing systems. Coordinate with technical, operations, and vendor teams to ensure timely issue resolution. Maintain detailed records of customer interactions, issue resolutions, and follow-ups. Support shift-based operations, including weekends or holidays, if required. Maintain confidentiality and compliance with security, data protection, and regulatory requirements Requirements Required Skills & Competencies Strong verbal and written communication skills Customer-centric approach with excellent problem-solving abilities Ability to handle high-pressure situations and manage multiple cases simultaneously Proficiency in using CRM tools, and basic MS Office applications Attention to detail and strong documentation skills Ability to follow standard operating procedures and escalation protocols Educational Qualifications Bachelor’s degree or diploma in Business Administration, Communications, IT, or a related field Relevant customer support or call center experience is preferred Experience Requirements 6 months – 1 year of experience in Technical support, ATM operations, financial services, or telecom environments Key Performance Indicators (KPIs) SLA compliance and resolution turnaround time First Contact Resolution (FCR) rate Customer satisfaction and complaint closure quality Accuracy of ticket logging and documentation Location : Paragon City Lahore (Onsite role) Timings : 7PM -4AM

Responsibilities

The Customer Support Representative acts as the primary point of contact for ATM-related inquiries, technical issues, and service requests. They are responsible for logging, tracking, and resolving customer complaints while coordinating with internal teams to ensure service availability.