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Customer Support Representative at National Bank of Middlebury

Middlebury, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

26.11

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Problem Solving, Time Management, Prioritization Skills, Relationship Building, Stress Management

Industry

Banking

Description

Description Are you looking for a job with consistent daytime hours, career advancement opportunities, and competitive benefits with an employer who makes a positive impact on our local communities? If so, National Bank of Middlebury could be the right fit for you! We are seeking team-oriented individuals who have a desire to provide exceptional service through our call center in our Seymour Street Middlebury office. The kind of work you will do: provide customer service by phone with a smile assist customers with account, debit card, and digital banking questions help solve customer problems by listening and making appropriate suggestions forward calls or emails to appropriate departments What we provide to our staff: opportunities to learn new skills and advance your career opportunities to serve your community through volunteer hours competitive benefits including paid federal holidays, paid time off provided up front annually, medical, dental and vision insurance, 401k plan with employer match, on-demand pay to claim a portion of your paycheck before payday, and more! Necessary skills and abilities: strong interpersonal and communication skills ability to ask effective questions and provide potential solutions to a problem time management and prioritization skills relationship building skills ability to remain calm and focused under stress or time constraints Pay rate begins at $22.74 per hour with the opportunity to earn up to $26.11 with additional training Approximately 37.5 hours per week Monday - Friday 9:00 am - 5:00 pm (1/2-hour lunch breaks daily) Rotating Saturdays (approximately once per month, 8:30am-12:30pm, automatic 1.5x pay for these shifts) National Bank of Middlebury is an Equal Opportunity Employer and is committed to non-discriminatory employment practices

Responsibilities

The Customer Support Representative will provide customer service by phone, assisting with account, debit card, and digital banking inquiries. They will also help solve customer problems and forward calls or emails to the appropriate departments.