We are seeking a young and energetic Female Customer Support Representative to join our team and deliver exceptional service across various digital and voice-based platforms.
If you are passionate about customer care and thrive in a fast-paced environment, we’d love to hear from you!

REQUIREMENTS

• Bachelor’s degree in finance, Business, Communications, or a related field.
• Fluency in English, & Malayalam, and Hindi languages depending on customer base.
• CRM experience (Zendesk, Salesforce); familiarity with mobile/digital banking platforms.
• Willingness to work shifts, including weekends and holidays.
• Clean criminal record; adherence to NDA and compliance standards.
• 1–2 years in inbound/outbound environments; experience handling high-volume queues
• Prior experience in banking, fintech, or financial services customer support, Live chat, email, and social media support (WhatsApp, Facebook, etc.).
• Empathy, patience, time management, conflict resolution, and multitasking abilities.
  Please share your resume at Hr@ogold.app
  Job Type: Full-time

Experience:

• customer service: 1 year (Required)

Language:

• Malayalam (Required)

• Handle incoming and outgoing customer communications through phone, email, live chat, and social media.
• Assist customers with account-related queries, transaction details, and mobile/digital banking platform navigation.
• Guide customers through KYC processes, digital onboarding, and verification procedures.
• Educate customers on available services, products, promotions, and platform updates.
• Accurately identify customer problems and resolve basic issues independently.
• Track open issues and ensure timely follow-up until resolution.
• Utilize CRM tools like Zendesk or Salesforce to log and track customer interactions and maintain accurate data.
• Provide 24/7 support coverage, including rotational shifts, weekends, and public holidays as required.
• Adhere strictly to company policies, including customer data protection, privacy laws, and financial compliance protocols.
• Maintain a clean legal record and commit to confidentiality through NDA agreements.