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CUSTOMER SUPPORT REPRESENTATIVE (ONSITE M-F 8AM-5PM) at RADIANS INC

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Phone Etiquette, Written Communication, Verbal Communication, MS Office, Interpersonal Skills, Multi-tasking, Prioritization, Spanish Bilingualism

Industry

Wholesale

Description

Description The Customer Support Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products. CSR’s will work collaboratively with Inside Sales Account Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: · Answering customer calls, assisting, and/or directing them · Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative · Product knowledge of our products and the competitive industry · Identify and understand who key competitors are in the industrial/safety channel · Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking, and complaint resolution · All phone call RMAs to be completed by the CS representative · Follow-up calls and voicemails should be returned by end of business if received before 3pm · Both positive and negative feedback received by customers should be entered with a task in P21 · Communicate customer product requirements to Purchasing in a timely manner to minimize back orders. · Other duties as assigned Requirements EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES: · Customer service background: experience in a safety products environment preferred · Heavy customer service/data entry skills · Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls are a must · Strong written and verbal communication skills · Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills · Experience with P21 is a plus · Ability to multi-task and prioritize work on a daily basis · Bilingual (Spanish/English) a plus

Responsibilities

Provide customers with information and services to promote and purchase Radians products while collaborating with sales teams. Responsibilities include handling calls, entering orders, tracking shipments, and resolving customer complaints.