Customer Support Representative at Remitly Canada Operations Inc.

Minato, , Japan -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Trilingual Communication, Order Processing, Fulfillment Management, Collaboration, Problem Solving, Customer Feedback, Adaptability, Teamwork, Cultural Understanding, Digital Book Services, Time Management, Communication, Flexibility, Resilience

Industry

Financial Services

Description

Are you interested in part of the regional Customer Service team ? Are you a trilingual speak in Chinese Japanese and English ? About our Team: As part of our team, you will manage the operational process for your own portfolio of academic journals whilst collaborating with a large team of other Journal Managers. You will be a member of a collaborative and inclusive team that encourages autonomy and personal development, whilst working together to achieve our department objectives and key results. You will contribute to a supportive team culture by sharing knowledge, ideas, and best practice. We operate a hybrid working policy. We are office-based and request attendance in our centrally located office in Exeter one day per week. The office is open and available most days for staff who prefer to come in. About the Role: The Book Customer Service agent is primarily responsible for managing the fulfillment of print book orders for wholesalers, bookstores, medical institutions, universities, and individual customers in Japan and Taiwan. Additionally, this role provides support for digital book services as needed to ensure a seamless customer experience. Responsibilities: Manage order processing and fulfillment for print books, ensuring timely and accurate delivery to customers across Japan and Taiwan. Understand the complexities of the Japanese and Taiwanese book markets and customs to effectively assist team members and escalate issues to relevant stakeholders and business partners as necessary. Support digital book services for customers in these regions when applicable. Collaborate with internal teams and external partners to resolve order-related issues promptly. Actively listen to customer feedback to identify areas for improvement and recognize successful service aspects. Take ownership of customer issues and lead efforts to resolve them efficiently and satisfactorily. Communicate clearly and courteously with customers to maintain high levels of satisfaction. Work effectively in a fast-paced, dynamic environment that is continuously evolving. Demonstrate flexibility, adaptability, and resilience to meet changing business needs. Build and maintain positive working relationships within the immediate team and across global business units. Requirements: Trilingual (Traditional Chinese, Japanese and English) Commit to ongoing learning and professional development to enhance service quality and personal growth. Support a collaborative team culture focused on continuous improvement and customer-centric service. Customer satisfaction is measured after each interaction, and individual contributions to customer satisfaction are evaluated. Work in a way that works for you: We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Employee Assistance Program: Access support for personal and work-related challenges. ● Life and Accident Insurance: Providing financial security for unforeseen events. ● Group Life Term Disablement (Loss of Pay Cover): Coverage for long-term disabilities. ● Competitive Supplementary Pension Scheme: Securing your financial future. ● Long Service Awards: Recognizing dedication and loyalty. ● Flexible Benefit Plan: Access discounts on various products and services. ● Family Care Leave: Including Maternity, Paternity, and Paid Family Care Leave. ● Annual Medical Screening: Prioritizing your well-being through regular health check-ups. ● RECARES Days: Giving time to support charities and causes that matter to you. ● Extensive Learning and Development Resources: Enhancing personal and professional growth. About the business: A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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Responsibilities

The Customer Support Representative is responsible for managing the fulfillment of print book orders for various customers in Japan and Taiwan while providing support for digital book services. This role involves collaborating with internal teams and external partners to resolve order-related issues and ensure a seamless customer experience.