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Customer Support Representative (Remote) at Lylu Wear
Springfield, Massachusetts, United States -
Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Order Assistance, Customer Communication, Distribution Coordination, Shipment Tracking, Issue Resolution, CRM Tools, Written Communication, Detail-Oriented, Organization

Industry

Retail Apparel and Fashion

Description
Lylu Wear is hiring a Customer Support Representative (Remote) to support our Distribution Department in Springfield. This role focuses on order-related assistance and customer communication across our supply and delivery flow. Remote position. Applications are accepted from Massachusetts residents only. Duties: Respond to customer inquiries about orders and deliveries. Coordinate with distribution and warehouse teams. Track shipments and resolve delivery issues. Update order status in internal systems. Ensure clear and timely customer communication. Skills & Experience: Previous customer support experience preferred. Strong written communication skills. Comfortable working with CRM or support tools. Organized and detail-oriented mindset. Must be currently based in Massachusetts. Rewards & Benefits: Remote work within Massachusetts. Part-time or full-time flexibility. Structured onboarding and training. Supportive and collaborative team. Long-term growth opportunities. If you enjoy helping customers and working closely with distribution operations, join Lylu Wear and support a growing fashion brand from anywhere in Massachusetts. Apply today.
Responsibilities
The representative will be responsible for responding to customer inquiries regarding orders and deliveries, coordinating closely with distribution and warehouse teams to manage the supply flow. Duties also include tracking shipments, resolving delivery problems, and maintaining accurate order status updates in internal systems.