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Customer Support Representative - Spanish - Porto at JUJUR
Porto, , Portugal -
Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Spanish Fluency, English Fluency, Credit Control, Collections, Payment Dispute Resolution, Customer Service, Active Listening, Conflict Resolution, Technology Proficiency, Organization

Industry

Business Consulting and Services

Description
Position: Customer Support Representative Location: Porto, Portugal Employment type: Full-time (6 month contract) DUTIES AND RESPONSIBILITIES: Proactively reach out to customers who have overdue accounts Handle with all questions and inquiries about products and services Manage collections process including letters, formal notices, and escalations to senior management Thoroughly investigate and resolve payments disputes in collaboration with key stakeholders Maintain accurate records of customer and payment documents REQUIREMENTS: Native/fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level) Minimum of 2 years previous experience in credit control or collections industry. Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers Ability to handle stressful situations Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer) Good and customer-friendly service Curious and persistent in solving issues Organized and can keep a cool head even in stressful situations BENEFITS: Working schedule: Monday - Friday 2PM-10PM Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance and much more
Responsibilities
Proactively manage overdue accounts and the collections process, including formal notices and escalations. Investigate and resolve payment disputes while maintaining accurate customer records.