ABOUT TEKION:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

SKILLS AND EXPERIENCE

• Experience as an Application Support Engineer, Integration Support
• Working knowledge of SQL, Databases & basic network configuration,- Optional
• Knowledge in DB, APIs and Postman- OptionalCoding skills are a huge plus point (JavaScript, Java)
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• Optional

• Previous experience in application, production or product support in Integration
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Ability to diagnose & address application issues
• Candidates should be ready for rotational shift

KEY RESPONSIBILITIES

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ability to understand the application both functionally and technically
• Performing data analysis: Performing data analysis and modeling future data integration structures
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports and log filtering
• Document technical knowledge in the form of notes and manuals