Customer Support Representative (Temporary - Three Month Assignment) at Shellback Semiconductor Technology, LLC

Upper Saucon, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order entry, Data entry, Communication, Administrative skills, Microsoft Office, Excel, Salesforce, CRM systems, ERP systems, Order management, Quotation preparation, RMA processing, Problem solving, Attention to detail, Multitasking

Industry

Semiconductor Manufacturing

Description

Description Shellback Semiconductor Technology is currently offering a challenging and rewarding opportunity for a temporary Customer Support Representative. This is a 3-month assignment designed to support increased business demand and operational needs. This role is a critical component to the continued success of SHELLBACK. Effective customer management is a key element of our team. We offer a fast-paced, innovative environment where you will be trained and empowered to provide world-class customer service to our global customer base. This position is an on-site role. Your Impact We are searching for a positive, detail-oriented individual with excellent communication and administrative skills to thrive in a fast-paced, high-pressure environment. The ideal candidate will be able to multitask effectively while handling a high volume of order entry and customer interactions. Key Responsibilities Provide customer service via email (90%) and phone (10%) to customers and internal sales teams Manage orders from quotation through delivery Respond to customer inquiries in a timely and professional manner Prepare and provide price quotations Process customer orders and issue order acknowledgements Track and maintain records of quotes, returns, and backorders Interface consistently with: Customers and their representatives Outside Sales Team, including upper management Manufacturing and Operations teams (U.S. and international) Finance Department Product Management Additional Responsibilities Resolve customer issues in a timely and efficient manner Provide proactive updates to customers regarding order status Ensure orders are processed accurately and on time Collaborate with procurement on out-of-stock items and late purchase orders Assist customers with shipping, order progress, and general inquiries Maintain and update open order reports to meet delivery expectations Process Return Material Authorizations (RMAs) for warranty and repair services Support product managers with pricing updates Assist supervisor with daily operational tasks Requirements Required Skills/Qualifications Strong written and verbal communication skills Excellent organizational and administrative abilities High attention to detail and accuracy Strong typing and data entry skills Proficiency in Microsoft Office (especially Excel) Ability to quickly learn new systems and processes Preferred Qualifications Experience with Salesforce or similar CRM systems Prior customer service experience Experience in an OEM or manufacturing environment (semiconductor industry a plus) Familiarity with manufacturing terminology (BOM, PO, Work Orders, etc.) Experience with ERP systems such as Syteline, NetSuite, or similar Education/Training Associate’s or Bachelor’s degree preferred, but not required Willingness to quickly learn company products, particularly spare parts and repair services Additional Details Duration: 3-month temporary assignment Schedule: Full-time Potential Extension: Based on business needs and performance, this role may be extended or considered for a permanent opportunity

Responsibilities

The Customer Support Representative will manage the full order lifecycle from quotation to delivery while providing professional support via email and phone. They will also maintain accurate records, process returns, and collaborate with internal teams including manufacturing, finance, and sales.