Customer Support Representative at WELL Health Technologies Corp

Etobicoke, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

24.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Organization, Data entry, Problem-solving, Empathy, MS Office, Computer skills, Administration, Technical support, Phone etiquette

Industry

Description

Entity: PatientSERV Position Title: Customer Support Representative Hourly Pay range: $21.00 to $24.00 CAD per hour Job Class: Part Time Work Location: Etobicoke, ON About the Company: PatientSERV is the OMA’s partner for efficient uninsured services management. Our easy-to-use solutions and comprehensive support allow clinics to run smoothly and maintain focus on what’s important – providing quality patient care. PatientSERV is a subsidiary of WELL Health Technologies Corp. WELL Health is a publicly traded (TSX:WELL) high growth health technology company headquartered in Vancouver, Canada but with a total of 7 offices located throughout North America including Quebec, Ontario, and several US locations. The company is also supported by a rapidly growing, diverse and dedicated team that consists of over 4500 team members working remotely and in over 220+ outpatient medical clinics, and as mentioned, 7 office locations throughout North America. WELL, strives to ensure that its workplaces are nurturing and safe, a place where diversity is powered and were we all feel part of a larger WELL Health family.  Position Summary: The Part-time Front Desk Customer Support Representative is tasked with providing the best possible customer service experience to patients. Strong candidates for this role must have good communication, organization, and customer service skills. This role is charged with being an integral ‘voice’ of PatientSERV and assumes responsibility for front line communication with patients utilizing PatientSERV’s technology platform. Schedule: 20-28 hours per week (three or four days per week). What you will be doing: * Receive incoming calls and make outgoing calls to patients seeking information, looking to make payments, and requiring technical support. * Handle customer complaints or issues with empathy and problem-solving skills. * Processing of mail and data entry (inbound and outbound). * Other duties as assigned. You have: * Minimum of 2 years' experience in customer service and administration in an office setting. * Experience handling customer calls in a high-volume setting. * Excellent computer skills and proficiency with MS Office. * Excellent organizational and communication skills (both written & verbal). * Proven customer service skills and a genuine passion for dealing with people. * Experience working in a health care setting (i.e. doctor's office) is an asset. The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate. WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way. This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions. WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report [https://well.company/sustainability-impact-report/#esg-heart]. Want Read more about us: https://stories.well.company/ [https://stories.well.company/]

Responsibilities

The representative will handle incoming and outgoing patient calls to provide information, process payments, and offer technical support. They are also responsible for mail processing, data entry, and resolving customer complaints with empathy.