Customer Support Representative - ZR_29609_JOB at BruntWork

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Detail-Oriented, Multitasking, Technical Coordination, Record-Keeping, Scheduling, Data Management

Industry

Staffing and Recruiting

Description

This is a remote position. Role Name: Customer Support Representative Schedule: Monday through Friday, 8 AM to 4PM with a paid 30 minute lunch break Client Timezone: Central Time Client Overview Join a thriving HVAC service company that provides essential heating and air conditioning solutions to both commercial and residential customers across their market. This growing organization is dedicated to keeping homes comfortable and businesses operational through expert HVAC services. As they continue to expand their customer base, they’re building a remote support team to deliver exceptional customer experiences and streamline their service operations. Job Description This is an exciting opportunity to become the voice of a successful HVAC service company, where you’ll serve as the critical first point of contact for customers seeking comfort solutions for their properties. You’ll work with modern technology systems to manage customer relationships, coordinate service appointments, and ensure seamless communication between customers and field technicians. This role offers the perfect blend of customer interaction, technical coordination, and administrative support in a fast-paced, essential services industry. Responsibilities Handle incoming customer calls through an advanced computer-based phone system Schedule and coordinate HVAC service appointments for both residential and commercial clients Document detailed job information and maintain accurate customer records Manage customer inquiries related to heating and air conditioning services Input and maintain data in scheduling and accounting management systems Provide exceptional customer service while supporting field operations Requirements Reliable high-speed internet connection and computer/laptop setup Strong verbal communication skills and professional phone manner Detail-oriented approach to documentation and record-keeping Eagerness to learn company-specific scheduling and accounting software systems Ability to multitask in a fast-paced customer service environment Remote work experience preferred but not required Independent Contractor Perks: HMO Coverage for eligible locations Permanent work-from-home Immediate hiring Steady freelance job ZR_29609_JOB

Responsibilities

Handle incoming customer calls and coordinate HVAC service appointments. Provide exceptional customer service while managing customer inquiries and maintaining accurate records.