Customer Support Representative - ZR_29660_JOB at BruntWork

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Communication Skills, Interpersonal Skills, Organizational Skills, Problem Solving, Attention To Detail, MS Office, Flexibility, Adaptability, Proactive Thinking

Industry

Staffing and Recruiting

Description

This is a remote position. Schedule: Monday to Friday 8:30am to 5:00pm Hollywood, FL Time with 30 mins unpaid break. About the Role: We are rapidly growing and are currently looking to expand our Client Success team. The goal is to provide top quality experience to our e-commerce customers and product resellers across Canada, the USA, and Europe. Key responsibilities • Answers inbound phone calls, emails and support tickets from customers and distributors via integrated, cloud-based suite of services as well as other backoffice IT systems • Addresses and resolves customer issues in a courteous, timely and efficient manner. • Demonstrates strong customer orientation and able to handles a wide variety of issues -- determines appropriate actions to be taken based on established guidelines and Standard Operating Procedures • Provides accurate, dependable service to customers related to account status, company policy, special programs and promotions, delivery service, product information, returns, web navigation, etc. • Processes merchandise adjustments, replacements, returns, prepare credit allowances/refund and create invoices • Continually uses available resources, marketing and training materials, to stay current in product/ promotional knowledge, customer service skills, and computer technology skills that are essential for successful communication • Shares ideas around possible improvements in process and customer experience Requirements • Must be a university graduate. • Relevant work experience of at least 2 years in Customer Care / Service profile including prior experience in Live Chat, Email and Phone based communication. • Strong verbal and written communication skills - must have the ability to construct effective sentences, reply in person and via email in a friendly and professional tone • Strong interpersonal skills with the ability to actively listen, identify corrective action and implement resolutions • Strong organizational skills and ability to prioritize • Be able to handle pressure and demonstrate flexibility and adaptability • Strong follow-through, persistence and proactive thinking • Robust attention to detail and accuracy • Capability to deliver both independently and in team environments, depending on business needs • Comfortable with MS Office (Word, Excel, PPT, Outlook email) Benefits HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_29660_JOB

Responsibilities

The Customer Support Representative will answer inbound calls, emails, and support tickets from customers and distributors. They will address and resolve customer issues while providing accurate service related to account status, company policy, and product information.