Customer Support & Sales Specialist at Foundry for Good

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

100000.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Sales, SaaS, Communication Skills, Detail-Oriented, Problem-Solving, Interpersonal Skills, BPO Experience, Virtual Assistant, Onboarding, Collaboration, Plan Recommendations, Customer Success, Adaptability, Reliability, English Proficiency

Industry

Venture Capital and Private Equity Principals

Description

Be Part of a Mission-Driven Team At Foundry for Good, we don’t just build businesses—we build businesses that do good. Across our family of brands, we support nonprofits, trade associations, and mission-driven organizations with innovative software, impactful marketing strategies, and tools that empower positive change. Here’s why you’ll love working with us: Stability & Growth: We’re 100% self-funded, with no outside investors or debt, meaning long-term stability and thoughtful growth. People-First Culture: Our 95%+ employee retention rate reflects our commitment to competitive pay, respect, and career development. Global Collaboration: Work with talented team members in the US and the Philippines who share your drive for excellence and impact. Mission-Focused Work: Every role here supports organizations making the world a better place. If you’re ready to grow your career while making a difference, we’d love to hear from you! Watch Our "Meet the Team" Video Job Type Full-time Remote Job Role Overview eCardWidget is growing again. After five consecutive years of growth, we’re expanding our team to support continued momentum in 2026. We’re looking for a Customer Support & Sales Specialist who is comfortable working the US shift and enjoys a mix of customer support and sales. You’ll help onboard and support customers while driving adoption and plan recommendations for our SaaS product. Key Responsibilities Support existing customers via email, chat, and calls Onboard new customers and answer product questions Engage in sales conversations and provide plan recommendations Work directly with customers in the US and globally Collaborate with the Talent Discovery Team and product teams to ensure a seamless customer experience Required Qualifications Experience in BPO, SaaS support, or virtual assistant roles Comfortable working the US night shift (9pm-6am Philippine time) Excellent English communication skills, both written and spoken Customer-focused, reliable, and detail-oriented Comfortable performing both support and sales functions Preferred Skills Prior experience in SaaS customer success or sales Ability to learn new tools and platforms quickly Strong problem-solving and interpersonal skills Compensation All-in compensation: approximately ₱80,000/month, with potential growth to ₱90,000–₱100,000/month over 12–24 months Benefits Paid vacation time 20 days accrued annually These paid days off each equate to 8.0 hours of billable time. Expect to use 5 of the days during the Christmas – New Year’s period. Paid sick time 5 sick days off annually Paid life leave* 15 days accrued annually. Once per year in December, you can cash out any accrued life leave time. Every 5 days your cash out is worth about $300. *Life Leave allows team members to use their holidays as it’s meant to be – a break – whilst knowing they’ve got the breathing space to tap into extra leave for the planned and unplanned life moments. Paid holidays You have 7 paid US holidays. Additional benefits Bereavement Policy Employee Giving Programs (Matching Gift Program, Volunteer Grant Program, etc)

Responsibilities

The Customer Support & Sales Specialist will support existing customers and onboard new ones while engaging in sales conversations. They will also collaborate with various teams to ensure a seamless customer experience.