Customer Support Senior Representative for Training and Process Improvement at Eaton USA

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Attention to Detail, Teamwork, Networking, Continuous Learning, Adaptability, Ownership, Driving Change

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E As a Customer Support Senior Representative your primary purpose is to provide expertize in processes and tools/systems linked to commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Resolves problems by applying established policies, procedures and tactics, including application of CIF/Lean and Business Process Improvements techniques using partnership with CI/Lean area. Those techniques to ensure productivity year over year and better services to end customers and more value-added work for employees. Support Team in absence of Team Leader / Manager with operational related activities. Coordinate daily work with backlog management through high performance culture and support with internal & external communication Usage CI materials in daily operations and process improvements - contribute to create an effective organization through various resources - people, process and technology Drive the application of LEAN methodology for designing or improving processes with BSC and Country Sales Org. -Bachelor's degree (BSc/BA) -3-5 years of experience; customer service representative experience Strong communication skills (written and verbal) , customer service attitude, strong attention to details, Problem solving, adapting and driving change, ownership of assignments, projects, teamwork, networking and continuous learning skills.

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Responsibilities

The Customer Support Senior Representative provides expertise in processes and tools related to commercial support, including order management and complaint handling. They also support the team in the absence of the Team Leader/Manager and drive process improvements using LEAN methodology.