Are you passionate about delivering excellent customer service and supporting clients in a fast-paced environment We are looking for a Customer Service Support Representative to join our team and assist our English-speaking clients located outside Quebec.

REQUIRED QUALIFICATIONS:

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High School Diploma (DES) completed
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Minimum of 1 year experience in a call center or customer service department
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Strong customer service orientation
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Well organized and able to multitask in a dynamic environment
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Flexible with work schedule
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Good computer skills, with the ability to use Outlook, Excel, and Word efficiently
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Exceptional communication skills in English (verbal and written) to serve 99% of clients located outside Quebec
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Functional in French (verbal and written)
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Spanish knowledge is an asset

QUALIFICATIONS REQUISES :

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Diplôme d’études secondaires (DES) complété
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Minimum d’une (1) année d’expérience dans un centre d’appel ou un service à la clientèle
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Forte orientation vers le service à la clientèle
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Capacité d’organisation et de multitâche dans un environnement dynamique
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Flexibilité d’horaire
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Bonne maîtrise de l’informatique et capacité à utiliser Outlook, Excel et Word efficacement
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Excellentes compétences en communication en anglais (oral et écrit) pour servir 99 % des clients situés à l’extérieur du Québec
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Français fonctionnel (oral et écrit)
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La connaissance de l’espagnol est un atout

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Provide support to clients by transferring service requests to the appropriate department on a daily basis for English-speaking customers outside Quebec
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Respond to calls and other electronic inquiries daily from English-speaking customers outside Quebec
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Maintain accurate data related to service requests
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Act as a resource person for other administrative roles, as needed