Customer Support Services Specialist at TRINET USA INC

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In English, Knowledge Of US Payroll, Knowledge Of Benefits, Knowledge Of HR, Proficiency In Microsoft Office Suite, Proficiency In PeopleSoft, Proficiency In Salesforce, Knowledge Of Contact Center Technologies, Ability To Follow Established Procedures, Ability To Maintain Confidentiality, Ability To Communicate, Ability To Adapt, Ability To Manage Multiple Priorities, Ability To Work US Daytime Hours

Industry

Human Resources Services

Description

Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect - and we encourage you to apply. You may just be the right candidate for this or other roles. General education, vocational training and/or on-the-job training - Required Fluency in English - Advanced Knowledge of US Payroll, Benefits, or HR - Basic Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce - Basic Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) - Basic Ability to follow established procedures in a timely, accurate manner. Ability to maintain confidentiality of corporate data - Advanced Ability to communicate with employees at all levels of the organization. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities. Ability to work US daytime hours (5 AM to 5 PM PST) - (50%) Works to resolve customer issues and inquiries via phone, email, chat and service cases. (10%) Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert (10%) Documents all customer interactions in the CRM system (Salesforce) (10%) Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing. Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience. Performs other duties as assigned Work in a clean, pleasant, and comfortable office work setting.

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Responsibilities

The Customer Support Services Specialist resolves customer issues and inquiries via various communication channels. They ensure proper triage and escalation of complex inquiries and document all customer interactions in the CRM system.